Reference

Open the Terms That Cover Your Account

Your 8999bat account runs on one set of written terms, and this page is where you read them before you join. We keep the wording short because most of you sign up on a phone between other things.

One page, no side documentsWallet checks coveredbKash, Nagad, RocketEligibility depends on local law
8999bat Open the Terms That Cover Your Account
TALK TO US

Ask Us About Any Clause

If a line in these terms doesn't make sense, ask before you deposit rather than after. Our Bangladesh support team answers account questions through live chat inside your wallet screen and by email, so you don't have to guess which clause applies to you. Tell us the wallet you use — bKash, Nagad, Rocket — and the last four digits of the number you registered, and we can pull the account up while you wait. Keep the reply with the reference we give you.

Team online

Chat in your wallet

Open your account, tap the chat icon on the wallet screen and type your question. We ask for your registered mobile number so we can match the account before we answer.

Email for clause questions

Write to support with the section name in the subject line and we will reply in writing, which is useful when you want a record of what was confirmed about your deposit terms.

Payment disputes

If a bKash, Nagad or Rocket transfer shows as sent but never lands on your wallet here, send the transaction ID and we will trace it against the account number you were shown.

HOW WE HANDLE IT

See How 8999bat Stores Your Data

Our terms sit alongside a short privacy commitment. We keep your registration number, your wallet ID and your transaction records, and we keep them because the law and our payment partners require a trail. Chat logs are stored with the account so a later question gets the same answer. You can ask us to correct a wrong number or a misspelt name at any time through the same support channel, and we will tell you what we changed. Card and wallet credentials are never stored in full.

Account security

Your login is tied to the mobile number you register, and a one-time code goes to that number each time you open a new device. We will never ask for your bKash or Nagad PIN.

Data retention

Transaction history stays on the account for as long as the law requires, then it is removed. Gameplay records are kept shorter because they are only needed to settle a disputed round or a wallet query.

Cookies on the site

We use a small set of cookies to keep you signed in and to remember the language and wallet you picked. You can clear them in your browser, but you will sign in again next time.

Changes you request

Ask for a correction and we log the request, check it against your documents, and confirm the outcome in writing. If we cannot make the change, we say why instead of leaving it open.

Read the Answers Before You Agree

These are the questions our support desk gets about the terms, worded the way they arrive. They cover what happens when a wallet transfer goes wrong, whether you can hold two accounts, and how much notice you get before a rule changes. If yours isn't here, send it through chat and we'll add the clearest version to this page so the next person doesn't have to ask.

No. One account per person, tied to one mobile number. If you have forgotten an old login, contact support and we will help you recover it instead of opening a second one.

Send the transaction ID from your bKash app through chat. We match it to the account number you were shown, and if the money landed we credit the wallet once the match is confirmed.

Large withdrawals, or a first withdrawal to a new wallet, may need a name and number check. It is the same document step our payment partners follow, and it is not a penalty.

No. The wallet must belong to the account holder, because a mismatched name is the most common reason a transfer gets held. Withdrawals go back through the same rail you used to deposit.

We post the new version on this page and flag it inside the wallet screen. Check the page before a large deposit, since the version published here is the one that applies to your account.

Yes. Ticking the box when you register is your acceptance, so read the page first on the phone you will use. Playing after that means the same terms cover each session.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.