Reference

Legal Rules Behind Your 8999bat Account

One set of terms covers the whole account — opening it, paying through bKash, Nagad or Rocket, logging in from a new phone, and closing it again.

Account termsWallet name matchingLogin codesAccess by regionClosing a account
8999bat Legal Rules Behind Your 8999bat Account
DATA AND SECURITY

Check How We Handle Account Data

Most of what we hold is what you gave us at sign-up: your name, mobile number, the wallet numbers you pay from, and the device you log in on. We use it to run the account, verify wallet transfers and meet record-keeping duties where they apply. Logins are confirmed with a one-time code sent to your number, so a stolen password alone will not open the account. Cookie use stays narrow — keeping the session alive and remembering your phone — and you can clear them from browser settings whenever you like.

What we keep Your name, mobile number, wallet references and login history. We do not ask for anything we cannot connect to running the account or to a verification step you have already started.
Cookies on your phone A session cookie keeps you logged in and a device cookie remembers your handset so the next login skips extra checks. Clearing them in browser settings signs you out and resets that memory.
Login protection A one-time code goes to your registered number at login and before any wallet change. If a code arrives when you did not ask for one, tell support straight away and change the password.
Retention and changes Records tied to wallet transfers stay for as long as local rules require; the rest is deleted once the account closes. Ask support to correct anything wrong and we confirm in writing.
LEGAL CONTACT

Reach Support About a Legal Question

Legal questions go to a different desk than game questions, and that saves you time. For anything about the terms, a wallet verification hold, or a request to close the account, use the channel that fits below. Keep your account number and the wallet number you paid from to hand. A screenshot of the bKash or Nagad confirmation SMS often settles a payment question in one reply.

In-app chat Open the app, choose Support from the menu and select Legal so the thread attaches your account number. Nobody asks you to retype the wallet reference on a second visit.
Email the desk Write to our support address when you need it in writing: a terms question, a wallet hold, or a copy of your account details. Add the bKash, Nagad or Rocket reference so we can trace it.
Account closure Want the account closed or your details corrected? Send the request from the email on the account. We confirm in writing once the change is done, so you keep a record of what was altered.

Legal Questions You Ask Us Most

Six questions come up more than any others when you write to us about the terms. Read them before you send a message — most wallet and access issues are answered here, and the answers are short on purpose. If yours is not on the list, the support desk sits one tap away inside the app, and we reply in writing so you have a record.

Anyone old enough under the law where they live, and only where our services are permitted. Eligibility depends on your local law and eligible regions, and we may ask for proof before a wallet is verified.

Yes. Ticking the box at sign-up is the acceptance, and it covers the wallet, the sportsbook, slots and live tables like Baccarat Twilight. The text on this page is the same version you agreed to.

No. The wallet name has to match the account name. A transfer from a friend or family member is returned to the sender, and repeated mismatches can pause the account until support checks the details.

We post the new version on this page and it applies from the day it goes live. If you disagree, write to support and ask for the account to be closed before you use it again.

Send the request from the email registered on the account and name what you need — wallet records, login history or the terms version you accepted. We reply in writing once the file is ready.

Usually a region or eligibility check, an unmatched wallet name, or more than one account on the same person. Support can tell you which one applies and what would clear it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.